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Jr. Systems Administrator

The Systems Administrator provides technical support and serves as the First Point of Contact (FPOC) and First Point of Resolution (FPR) for Edge customers. The role of  Jr. Systems Administrator is to monitor and react to custom alarms, customer portal tickets and inbound calls to the call center. The  Jr. Systems Administrator will facilitate timely resolution of alarms and incident ticket through basic and advanced troubleshooting methodologies and through standard operating procedures. The goal of the Systems Administrator is to respond to alarms and Return to Service (RTS) within 15 minutes and provide a higher level of troubleshooting and RTS. The Systems Administrator will accept ticket assignments and transitions from the Hosting Technician as necessary, as well as provide value add support by reviewing and monitoring alarms and tickets.

Edge Hosting provides highly available managed hosting for business critical applications. Our work impacts a population the size of the US every 2.3 days. When a customer’s platform, site or application is “the business”, no matter if they are a SMB, Enterprise, or Fortune 500 they call us. We believe hosting is more than cores and gigs, it’s about people passionate about great customer outcomes. Our mission is to create global scale platforms, keep them online and safe from the bad guys so our customers can “Stay up and Sleep more”.

Edge Hosting LLC, based in Baltimore, MD, is a leading provider of high capacity managed hosting services and is looking to expand our customer support team. Edgehosting  has a number of openings for Customer Support Engineers with at least 2-3 years of experience in server related technologies. We are seeking intelligent, highly motivated individuals that enjoy assisting clients and have a passion for troubleshooting, learning, and sharing knowledge 

Qualified candidates MUST possess the following:

  • 1-2 years of Windows and/or Linux network administration, WAN administration, and/or LAN administration
  • 1-2 years of network administration, WAN administration, and/or LAN administration
  • 1-2 years of experience with Apache, IIS, DNS/Bind, Sendmail, Weblogic, MySQL, Postfix, ASP, .NET, ColdFusion, PHP, Perl, HTML, Apache and Commvault
  • 1-2 years of customer support experience
  • Experience with network monitoring tools (ex: HP Openview, Intermapper, Solarwinds)
  • Fundamental understanding of the OSI model
  • Strong understanding of troubleshooting techniques.
  • Excellent documentation, communication and interpersonal skills.
  • Good communication skills over the phone, e-mail and documentation
  • Experience with high availability environment
  • Accomplishes tasks with minimal supervision
  • Knowledge of Hosting Solutions such as:
  • Cloud Hosting
  • Cluster Hosting Enterprise E-Mail Hosting
  • Colocation
  • AWS

Preferred qualifications include:

  • Microsoft and or Linux Certifications
  • Fundamental understanding and/or experience with routing
  • Intermediate level of knowledge of TCP/IP protocols.

Essential Function:

  • Work with various internal groups and customers to troubleshoot server/application/hardware issues, provide resolution(s)
  • Adhering to the escalation timelines and procedures as required
  • Troubleshoot and provide breakfix response to all software and hardware related service disruptions
  • Accurate documentation of work history.

Current 4 Shifts Available:

Part-time

  • Saturday 7:30 AM – 4:00 PM, Sunday 7:30 AM – 4:00 PM

Full-Time

  • Tuesday - Saturday 4:00 PM – 12:00 PM (1st Shift - 5 8-hour days)
  • Saturday  -  Tuesday   10:00 PM - 8:00 AM  (3rd Shift - 4 10-hour days)
  • Tuesday  -  Friday   10:00 PM - 8:00 AM  (3rd Shift - 4 10-hour days)

* Other shifts available depending on experience and seniority

Benefits

At Edge we understand that our employees are our greatest asset. We strive to create a positive and fun work environment through company sponsored benefits such free coffee, pizza lunches, company sponsored happy hours and outings.

In addition, we include the following:

  • Fully compensated Employee Medical
  • Vision and dental packages
  • 401k match from day 1 with no vesting period
  • 3 week PTO Plus Holidays
  • Free Gym on Premise
  • Company Sponsored Parking
  • Short Term and Long Term disability
  • Life Insurance
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